UPDATED 11:05 AM PT – Monday, September 14, 2020
A woman and her child were escorted off a flight after her two-year-old son took off his face mask. 34-year-old Jodie Degyansky said she and her son were removed from the Southwest flight Saturday because her son removed the mask to eat a snack.
A flight attendant reportedly told the mother to put her son’s mask back on as part of the airline’s policy requiring passengers two years and older to wear face coverings to curb the spread of COVID-19. Despite the boy putting the mask back on, the flight still returned to the gate and the mother and child were escorted from the plane.
“I was asked to leave the plane, accompanied by the manager, supervisor, the flight attendants and the pilots,” she explained. “Definitely emotional and traumatic for him as we were leaving the plane.”
— Southwest Airlines (@SouthwestAir) August 7, 2020
Degyansky said she ended up having to purchase a $600 ticket with another airline to fly home on the same day.
In a statement, Southwest Airlines said their mask policy is communicated clearly to all passengers. However, it will be issuing her a refund.