Exclusive: CVS eyes major expansion of health clinics with Aetna deal – sources

FILE PHOTO: The CVS logo is seen at one of their stores in Manhattan, New York, U.S.
FILE PHOTO: The CVS logo is seen at one of their stores in Manhattan, New York, U.S., August 1, 2016. REUTERS/Andrew Kelly/File Photo

December 1, 2017

By Carl O’Donnell, Bill Berkrot and Caroline Humer

NEW YORK (Reuters) – CVS Health Corp <CVS.N> is planning to significantly expand health services at its retail pharmacies if it completes a more than $66 billion deal for insurer Aetna Inc <AET.N>, a move that could save more than $1 billion annually, people familiar with the matter said.

A key rationale is to use many of the U.S. pharmacy chain’s 9,700 brick-and-mortar outlets to improve access to preventative care and cut back on some emergency room visits for Aetna’s roughly 23 million members with medical coverage, these people said.

The full benefits of the strategy will take several years to realize, requiring billions of dollars in investment to increase the number of CVS clinics and provide the staff and equipment for a wider variety of treatments, the people said.

Those funds would be diverted from planned investments in CVS retail facilities, and not amount to additional expenses, they said.

Deal talks between the companies are still underway, and an agreement could be announced as early as Sunday or Monday, sources familiar with the matter told Reuters. It is also possible that a deal is delayed or does not materialize, they said.

Health insurers have redoubled their efforts to cut costs in a time of steep prescription drug price rises and requirements to care for even the sickest patients under the Affordable Care Act.

Aetna last year tried to buy rival Humana Inc <HUM.N> to gain more leverage over costs, but that transaction, as well as a proposed merger between Anthem Inc <ANTM.N> and Cigna Corp <CI.N>, was shot down by antitrust regulators.

Many insurers have already been encouraging patients to use urgent care centers, which can provide some of the same services as emergency rooms for as little as a tenth of the cost, said Laurel Stoimenoff, chief executive of the Urgent Care Association of America.


The industry has grown to about 8,000 urgent care centers nationwide, as more hospitals, insurers and private operators open such walk-in facilities, Stoimenoff said, with 400 to 500 centers added each year. They may be staffed by doctors and provide relatively advanced care including X-rays.

CVS operates more than 1,000 MinuteClinics, which offer more basic services ranging from flu shots to physicals and are mainly staffed by nurse practitioners.

Combined with Aetna, the company would be able to seamlessly access medical records, offer certain preventive services to covered members for free and make drugs promptly available in adjacent CVS pharmacies, said Dan Mendelson, president of consultancy Avalere Health.

The in-store clinics could provide immunizations, check if a patient needs antibiotics, help manage chronic illnesses like diabetes or even administer medications by infusion, but are unlikely to offer acute treatment of serious injuries, healthcare experts said.

“It would probably be unsettling to people coming in to buy socks to have someone with a bleeding head come in for stitches,” said Greg Burke of the United Hospital Fund, a non-profit focused on improving healthcare in New York.

Expanding the clinics could eventually save the combined company more than $1 billion annually by substituting low-cost treatments in CVS stores for more expensive hospital visits, two people familiar with the matter said. The combined net income of Aetna and CVS is forecast to be about $9.25 billion in 2017, according to Thomson Reuters data.

Aetna competitor UnitedHealth Group Inc <UNH.N> operates 230 MedExpress urgent care centers in 17 states in one of its fastest-growing divisions, with nearly 20 percent compounded revenue growth per year.

For CVS, which has seen non-pharmacy sales decline at its stores, the clinics could have the added benefit of bringing in new customers and providing alternatives for less productive retail space.

“It’s a tough retail environment. I think they’re going to devote less space to it and more to different healthcare services and clinics,” said Jeff Jonas, a portfolio manager at Gabelli Funds which owns shares in Aetna and CVS.

(Reporting by Carl O’Donnell, Bill Berkrot and Caroline Humer; Editing by Michele Gershberg and Meredith Mazzilli)

  • TYvets

    I’d never trust a walk-in place again. Last time, I had a broken arm and a broken leg, and was told one was sprained and the other was OK.

    • HML

      That was the doctor, the one I use is actually a better doctor than my PCP.

      • TYvets

        They x-rayed the arm and then said it was not broken. Never saw a dr., only a nurse, who dismissed me with a whole bunch of personal questions… data mining was all that seemed to concern her.

        • Heartlander USA

          CVS is well known on trying to get personal information from their customers.

          Out here in Montana they sell beer and wine at their stores. One day I stopped in on the way home just to grab some beer they ask to see my driver’s license which I showed her. She state their policy is that they have to scan it and I told her that isn’t happening. I was 62 years old at that time and now 65 years old this year. Then she said they are unable to sell it to me since I will not let them scan my license I told her they are the only store that tries that. Have not been back since and I will never give them my business after the way they treat their customers.

          They want to track what you purchase in their stores which is not fine with this one.

          Think about this if they are able to take over insurance companies and you follow their rules they will have more information on you then the local authorities.

          • TYvets

            I was asked the educational level of my children, where they live. My response was “what has this to do with my injury?” Her response was “oh, nothing. we just want to be able to serve you better.” My next response, “NONE OF YOUR BUSINESS”

        • HML

          That’s screwed up, I would be surprised if a doctor even looked at the x-ray. I know for a fact doctors WILL let people suffer thru a holiday or a weekend for their time off, and I understand they have a life too, however, they should be able to hand off people to be taken care of in those situations…Merry Christmas and I hope it turns out well for you…

  • wylie123

    CVS also bought Wellcare drug insurance company. CVS is now poised to dominate the drug market and should be investigated by the SEC.

  • RMCS Ret.

    If that comes to pass and you have Aetna and there are any other insurance options, I’d take them or be backed into a corner health care wise. There’s a world of difference between an Urgent Care Clinic and a Minute Clinic. An Urgent Care Clinic, at least the one we use, is fully equipped with xray equipment etc. and has doctors and pa’s on staff as well as nurses. Fifteen minute wait time max for walk ins and able to use the pharmacy of your choice. That is one scary merger.